How to Book a Free Home Pickup From Montreal to Cuba

Between work, groceries and the kids' schedule, driving across town to a cargo agency is the last thing you want to do. The good news: if you live in Montreal, Laval, Brossard or the South Shore, you don't have to. You can book a free home pickup for your Cuba shipment from your kitchen table in about ten minutes. Here's exactly how to do it, step by step.

Step 1: Get your box (or suitcase) ready first

Before you book anything, decide what you're actually sending. A little prep now saves a lot of back-and-forth later.

• Pick a sturdy box or a suitcase. A used moving box is fine as long as the walls aren't crushed and the tape holds.
• Weigh it on a home scale. The standard minimum is about 10 lbs / 4.5 kg, and starter pricing begins at 5 lbs.
• Keep the total value in mind. Cuba treats packages over $200 USD or 20 kg as commercial, which can mean seizure or return.
• Set aside anything fragile so it can be wrapped and labeled clearly.

Tip from experience: pack a little less than you think. It's easier to ship two smaller boxes on two different days than to have one oversized box flagged at Cuban customs.

Step 2: Have your recipient's info at hand

Cuban customs and door-to-door delivery both depend on accurate recipient information. Before you start the booking, grab:

1. Full legal name of the person receiving the box in Cuba.
2. Cuban ID number (carnet de identidad).
3. Complete address, including province and municipio.
4. A phone number the courier can actually reach — a mobile is best.

If you've shipped with us before, your recipient is probably already saved in your account. New senders and existing families can be linked to the same recipient, so nobody has to re-type an address that hasn't changed.

Step 3: Request your quote and schedule the pickup

Now the fast part. Open WhatsApp at +1 (438) 873-3589 or the contact form on easycargoexpress.ca and send three pieces of information: approximate weight, destination city in Cuba, and the pickup address in the Montreal area.

• You'll get a fixed price in CAD — pickup, customs, basic insurance and door-to-door delivery all included.
• Shipments to Cuba start from $7 CAD depending on weight, with delivery in 7–14 days.
• Response time on WhatsApp is typically under 10 minutes, 7 days a week, in Spanish, French or English.

Once the quote is confirmed, pick a pickup window that works for you — same-week slots are usually available across Montreal, Laval, Brossard, Longueuil and Saint-Hubert.

Step 4: Pay online in a couple of clicks

Everything is 100% online, so there's no cash exchange at your door. You have two easy options:

• Credit or debit card through secure Stripe checkout.
• Interac e-Transfer if you prefer to pay from your Canadian bank.

The CAD price you approve is the final price. There are no fuel surcharges, no surprise duties, and your family in Cuba pays nothing on arrival. If your box is worth more than a few hundred dollars, you can add extended insurance — about $20 CAD covers up to $500 CAD of declared value.

Step 5: Hand off the box and start tracking

On pickup day, the driver arrives in your chosen window, checks the box, and gives you a tracking number. From that moment, you can follow every milestone from your phone:

1. Pickup confirmation in Montreal.
2. Departure from Canada.
3. Arrival in Cuba.
4. Customs clearance.
5. Out for delivery.
6. Delivery photo — a real picture of your box in your family's hands, included on 100% of shipments.

The delivery photo is the moment most of our senders say the anxiety finally lifts. You're not just told the package arrived — you see it arrive.

What if you're outside the free pickup zone?

If you're in Quebec City, Ottawa, Toronto or along Highway 20, home pickup may not be free, but you still have simple options: drop off at our head office at 7800 Taschereau Blvd, Brossard, QC, or arrange a scheduled meet-up through WhatsApp. Ask when you request your quote — we'll tell you the cleanest option for your address.

Ready when you are

Booking a shipment to Cuba shouldn't feel harder than sending an email. Weigh your box, gather your recipient's details, message us on WhatsApp, approve the CAD quote, and hand off the package at your door. That's the whole workflow. When you're ready to start, send us a message at wa.me/14388733589 and we'll get your pickup on the calendar.