How to Fill Out Cuba's D'Viajeros Form in 5 Minutes

If you're flying to Cuba or sending family down with suitcases, there's one piece of paperwork nobody can skip anymore: the D'Viajeros declaration. It's mandatory for every traveler entering Cuba, even if you have nothing to declare. Miss it, and you can be held at the airport while everyone else walks out.

The good news? Done right, it takes about five minutes. Done wrong, it can cost you hours — or your cargo. Here's the step-by-step we walk our Montreal clients through every week before their flight.

What is D'Viajeros, and who needs it?

D'Viajeros is Cuba's official digital customs and health declaration, filled out at dviajeros.mitrans.gob.cu. It replaced the paper forms you used to get on the plane.

You need to fill it out if you fall into any of these categories:

• You are flying to Cuba — tourist, resident, or Cuban citizen.
• You are carrying accompanied baggage, even if it's within the duty-free personal effects allowance.
• You are bringing food, medicine, hygiene products, or medical supplies, even though these are exempt under the current special regime.

Important: even if you have nothing to declare and nothing taxable, you still have to fill out the form. "Nothing" is a valid answer — but silence is not.

Before you start: have these 6 things ready

Nothing kills a smooth form like scrambling for information halfway through. Open a tab, start the form, and have the following within reach:

1. Your passport (number, issue date, expiry).
2. Your flight details: airline, flight number, date of arrival, airport of entry in Cuba.
3. Your address in Cuba: full street, number, between-streets, municipality, and province.
4. The list of items you're bringing, with approximate values in USD.
5. If you're carrying medicine: the names, quantities, and original sealed packaging ready to show.
6. A working email address — the confirmation QR arrives there.

Step 1: Open the form and pick your language

Go to dviajeros.mitrans.gob.cu directly in your browser. The site is available in Spanish and English. Start a new declaration and select "Entrada a Cuba" (Entry to Cuba).

Fill out your personal information exactly as it appears on your passport. One missing accent is fine; a mismatched passport number is not.

Step 2: Enter your trip details

The system asks for your means of transport (almost always "Aéreo"), the airline, flight number, and date of arrival. Double-check your flight number — a wrong digit here can trigger a review at the airport counter.

Then enter your destination in Cuba. Be specific. "Casa de mi mamá" won't fly. You need street, number, municipality, and province, exactly as the house is registered.

Step 3: The customs declaration — this is where most people trip

You'll see a series of yes/no questions. Answer honestly. The main ones:

• Are you bringing goods that exceed your personal effects allowance?
• Are you bringing cash or valuables over $5,000 USD?
• Are you bringing food, medicine, hygiene, or medical supplies?
• Are you bringing restricted or prohibited items (satellite phones, drones without IACC permits, routers without MINCOM authorization, combustion vehicles)?

If you say yes, the form opens a detail panel asking what, how much, and the declared value. Declare everything. Cuban customs cross-references the form with what they see when they scan your suitcase.

A useful rule of thumb from our dispatchers: if you'd hesitate to mention it, declare it. The penalty for a missed declaration is far worse than paying a modest tariff.

Step 4: Food and medicine — don't skip the special regime

Under the current special regime (Resolution 139/2025), accompanied baggage carrying food, medicine, hygiene products, and medical supplies is exempt with no value limit, as long as the items are in a separate, sealed, commercially labeled parcel.

On the form, tick the box that says you're carrying these goods, and list them. Yes, even though they're exempt. The exemption only applies if it's declared — a sealed box of unlisted medicine can still be held for review.

And remember: finished medicines must arrive in their original, sealed, labeled packaging. No loose pills in Ziploc bags.

Step 5: Submit, save the QR, and screenshot everything

Once you submit, you'll get a confirmation page with a QR code. Do three things, right now, before you close the tab:

1. Save the QR to your phone's photo gallery.
2. Screenshot the confirmation page in full.
3. Check your email for the backup copy and star it.

At Havana (or any Cuban airport), you'll scan the QR at the arrivals counter. No QR, no fast lane.

Common mistakes we see every month

• Filling it out too early. The form is valid for your specific flight — don't do it two weeks ahead with vague details.
• Using someone else's address. It must be where you're actually staying your first night.
• Rounding values to zero. A used laptop is not worth $0. Declare a realistic value.
• Forgetting the QR. If you land without it, you'll be sent to a kiosk to redo the whole form — in Spanish, under pressure.

What if you're sending cargo, not flying yourself?

D'Viajeros covers accompanied baggage. For unaccompanied cargo — the boxes we pick up from your door in Montreal and deliver in Havana, Holguín, or Santiago — the declaration side is our job, not yours. Our team handles the Canadian export paperwork, the Cuban import declaration, the aforo (customs valuation), and the delivery to the recipient's door. You just tell us what's in the box.

That includes the paperwork that lets us legally ship medicine to Cuba — a service DHL, FedEx, and UPS refuse. We've completed over 200 medicine shipments to Cuba, every one with full customs documentation and a delivery photo on arrival.

Need help, or want us to handle it instead?

If you're traveling and the D'Viajeros form is giving you a headache, message our team on WhatsApp — Spanish, French, or English, 7 days a week, with human replies in under 10 minutes. We'll walk you through it live.

And if you'd rather skip the suitcase altogether and have your package arrive at your family's door with a confirmation photo, a fixed CAD price, and zero paperwork on your end, reach out on WhatsApp or book a free home pickup from Montreal, Laval, or Brossard. Your package arrives, and so does your peace of mind.