Privacy Policy

VoyagesEasy, operating under the EasyCargo Express brand, with registered address in Montreal, Quebec, Canada, is the controller of your personal data. For any questions related to the processing of your data, you can contact us at info@easycargoexpress.ca.

When using our services, we may collect the following categories of information: identification data (full name, email address, phone number); shipping data (pickup address, recipient's name, delivery address, and destination country); and payment data, processed securely through certified platforms. EasyCargo does not store complete credit card numbers.

We also collect browsing data —IP address, device type, pages visited, and time spent— through cookies and web traffic analytics tools, in order to continuously improve our service.

Your personal data is used exclusively to: process and manage your shipments; communicate with you throughout the shipping process via WhatsApp, email, or phone; send confirmations, tracking updates, and notifications about your order; improve the user experience on our website; and comply with applicable legal and regulatory obligations, including customs and tax regulations.

The processing of your data is carried out under the following legal bases: performance of a contract (processing is necessary to provide the requested service); compliance with legal obligations (customs, tax, and export regulations applicable in Canada and the destination country); and consent (for sending commercial or marketing communications, only if you have expressly opted in to receive them).

EasyCargo may share your data with third parties only to the extent necessary to provide the service, including: transport and logistics companies responsible for physical package transit; customs authorities and regulatory bodies in the destination country; and certified payment processors operating under strict security standards.

We do not sell, rent, or transfer your personal data to third parties for advertising or commercial purposes. All providers with access to your data are subject to confidentiality and data processing agreements.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or accidental destruction. Transmission of sensitive data is carried out using industry-standard security protocols (SSL/TLS). Our systems are regularly reviewed to identify and correct potential vulnerabilities.

In accordance with applicable Canadian legislation (PIPEDA and Quebec provincial legislation), you have the right to: access the personal data we hold about you; request correction of incorrect or incomplete data; request deletion of your data when it is no longer necessary for the purposes for which it was collected; object to the use of your data for direct marketing purposes; and withdraw your consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, write to us at info@easycargoexpress.ca. We will respond to your request within a maximum of 30 business days.

Our website uses first-party and third-party cookies to enhance the browsing experience, analyze traffic, and personalize content. Analytics cookies help us understand how users interact with the site so we can continuously improve it.

You can manage cookie preferences through your browser settings. Refusing some cookies may affect the proper functioning of certain site features.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected. Data related to commercial transactions is retained for a minimum period of 7 years, in compliance with legal accounting and tax record-keeping obligations. Contact data is deleted upon user request, unless there is a legal obligation to retain it.

EasyCargo reserves the right to periodically update this Privacy Policy to reflect changes in our practices or applicable legislation. When changes are significant, we will notify you through our website or by email. We recommend reviewing this page regularly.