Automatic basic coverage
Every shipment is automatically insured for damage and loss up to a fixed amount. No paperwork, no opt-in, no extra fee.
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INSURANCE INCLUDEDInsurance on every
Insurance on every
shipment, included
All shipments include basic insurance at no additional cost. For high-value items, optional additional coverage is available at quote time. Simple claims process, guaranteed compensation.
- Automatic basic coverage
- Optional extra insurance available
- Simple, fast claims process
How it works
If something goes wrong, we make it right
Three straightforward steps to a resolved claim.
- 01
Report the issue
Contact us via WhatsApp, email, or your account dashboard within 7 days of delivery. Send photos and a brief description of the issue.
- 02
We investigate
Our team reviews the claim with our local partner and determines the cause and the compensation amount.
- 03
Resolution
Most claims are resolved within 14 business days. Compensation is paid back to the payment method you used to book the shipment.
What's included
Coverage that actually covers you
Real protection, clear terms, and a process built for humans — not insurance jargon.
Optional extra insurance
For high-value items (electronics, jewelry, gifts), add additional coverage at quote time for a small percentage of the declared value.
Simple claims process
Report via WhatsApp with photos and a brief description. No 30-page forms, no fax machines, no phone trees.
Guaranteed compensation
If your shipment is lost or damaged within the coverage terms, you're compensated. We don't disappear when something goes wrong.
Fast resolutions
Most claims resolved within 14 business days. We stay in touch throughout — no being left in the dark.
Transparent terms
Coverage limits, exclusions, and procedures are clearly stated at booking time. No fine print designed to deny claims.
Frequently asked questions
Have a question? We've got answers
Quick answers to the most common questions about this service. Need more help? Reach out on WhatsApp — we reply within minutes.
Basic coverage protects against loss and major damage up to a fixed amount per shipment. The exact amount is shown at booking. For values above that, we recommend the optional additional insurance.
A small percentage of the declared value (typically 1–3%, varies by item type and destination). The exact rate is shown when you add it during the quote process.
Standard exclusions: items prohibited by customs, undeclared high-value items, damage from improper packaging by the customer, and acts of God in transit. Full terms are shown at booking.
Contact us via WhatsApp or email within 7 days of delivery. Include photos of the damage (or proof of non-delivery), and a short description. We'll guide you through the rest.
Most claims are resolved within 14 business days. Complex cases (e.g., requiring partner investigation abroad) may take longer — we keep you updated weekly.
No. We don't operate on individual premiums. The coverage and rates are the same for every customer, every time.
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