Real-time online tracker
Enter your tracking number on our website and see your package's current status, location, and next milestone.
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24/7 TRACKINGTrack your shipment
Track your shipment
every step of the way
Always know where your package is. Real-time tracking from Montreal to your family's door, with WhatsApp updates and Spanish-speaking support 7 days a week.
- Real-time package location
- WhatsApp + email notifications
- Spanish support, 7 days a week
How it works
Total visibility, from pickup to delivery
Three checkpoints keep you informed at every stage.
- 01
Pickup confirmed
We notify you the moment we receive your package — pickup at your home, drop-off, or arrival from a courier.
- 02
In transit
Track major milestones in real time: customs clearance, departure, arrival at destination country, and last-mile dispatch.
- 03
Delivered
When your family receives the package, you get a final delivery confirmation with the time and recipient name.
What's included
Multi-channel updates, no surprises
We meet you where you are — WhatsApp, email, or our online tracker.
WhatsApp updates
Automatic WhatsApp messages at each major checkpoint, sent to the phone number you provide at booking.
Email notifications
Optional email alerts for every status change. Great for keeping multiple family members informed.
Spanish support
Have a question? Our team speaks Spanish (and English / French) and is available 7 days a week to answer.
Delivery confirmation
Final delivery message includes the date, time, and recipient name — proof your family received the package.
Issue alerts
If anything unusual happens (customs hold, address issue), we contact you immediately via WhatsApp so we can resolve it together.
Frequently asked questions
Have a question? We've got answers
Quick answers to the most common questions about this service. Need more help? Reach out on WhatsApp — we reply within minutes.
Your tracking number is sent to you by email and WhatsApp the moment we pick up your package. You can also see it in your account dashboard.
Three ways: (1) enter your tracking number on our website's tracking page, (2) check WhatsApp updates from us, or (3) log in to your account dashboard.
Major milestones are updated in near real-time — pickup, customs, departure, arrival, last-mile, delivery. Between milestones, status reflects the current stage of transit.
It's normal during long transit segments (e.g., between countries) for status to stay the same for 2–4 days. If it's been longer than that, contact us via WhatsApp and we'll investigate.
Yes. Share the tracking number with them — anyone with the number can track via our website, no account needed.
No. Tracking is included with every shipment at no extra cost — online tracker, WhatsApp updates, and email notifications.
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Get your fixed CAD price in minutes
No hidden fees. No surprises. Fixed price from the very first click.